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Terms of Sale

Privacy

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Security

All online payments are processed using stripe.com, which uses secure 128 bit encryption over an SSL (secure socket layer) connection. Payment details are not stored after they have been processed.

Cancellation

We are selling perishable goods, which are made to order to your specification.

There isn’t much time to cancel an order but, by calling us on 01536 400557 within 24 hours of placing your initial order, we will endeavour to cancel your order with all monies being returned within 30 days.

Payment for customer orders

Payment must be received in advance prior to dispatch.

Title of goods for retail customers

Goods supplied by VBites Foods Limited to customers remain the property of the company, until paid for in full by the customer.

Prices

Orders are subject to acceptance by the company and the availability of goods and will be invoiced at prices ruling at the time of acceptance. VBites Foods Limited reserves the right to substitute products of equal or greater value to compensate for out of stock items.

Delivery and Shipping

Orders are subject to a £15 minimum order value. We aim to despatch orders placed within 48 hours, unless we have contacted you and agreed alternative terms or individual delivery instructions advised by the customer. (Usually orders are dispatched within 48 hours after the receipt and full payment of an order as long as all goods are in stock) Alternatively you may wish to collect your order from our offices in Corby by prior arrangement.

We will endeavor to send out your order as soon as possible, normally to be delivered on the next working day. Please note that deliveries cannot be made on Saturday, Sunday and Monday. We have recently changed our couriers to DPD, who with their service, are able to provide a 1 hour delivery slot to your address. This will be sent out via a text message on the morning of delivery, if are not at home at the time of delivery then you are able to text them back to say where you would like the delivery to be left, either in a safe place or a specific neighbour. If you have a smartphone you can also download their app which allows you to track your parcel and this will also provide you with a 15 minute timeline.

Deliveries can only be made to the UK mainland, unfortunately at current the following postcodes are not covered in the UK Mainland bracket set up by DPD. This does not mean that we will not deliver to you, if you would like to contact the office we will be happy to assist and help get our delicious goods to you.

Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 (Please note this will be a 2 day service.)
Scottish Highlands – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Please use the checkout shipping notes if you wish to leave in a safe place.

Delivery Charges

All deliveries are sent by courier and deliveries can be made on Tuesday, Wednesday, Thursday and Friday. The following shipping charges apply:

Order value Shipping cost:

  • £100 or more:  Free
  • £50- £99.99:  £3
  • £0-£49.99: £5.50

Claims

In the event of a claim needing to be made please contact us via telephone:01536 400557 or e-mail: info@vbitesfoods.com within 48 hours of the delivery.

All goods must be checked and counted upon receipt. Any shortages must be notified to the company at the time of delivery.

All goods must also be checked for damage upon receipt. Any damage must also be notified to the company.

  • No claims will be entertained unless the above conditions are strictly adhered to.
  • No credit or refund will be given for any goods ordered in error by the customer.
  • No credit or refund will be given for any losses due to the incorrect storage or merchandising by the customer, of any goods supplied by VBites Foods Limited.

None of the foregoing effects your statutory rights as a consumer.

Complaints

If you find that you are not satisfied with any product or service please feel free to contact our customer service department at info@vbitesfoods.com

We will endeavor to resolve any claim made a soon as possible.

Mistakes in Payments

Any mistakes in payments will be rectified as soon as possible, and at the latest within 30 days of agreeing to do so.

Guarantee

All goods offered by the company are guaranteed to meet statutory requirements. However, the company cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer.

We accept all card payments. In addition, you may pay in advance by posting a cheque to us with your mail order form.

All of our food products are zero rated for VAT purposes unless otherwise stated.

If you need to reach us, please email us on info@vbitesfoods.com. Alternatively, you can call us on 01536 400557, fax us on 01536 408878 or write to us at VBites Foods Ltd, Redwood House, Burkitt Road, Earlstrees Industrial Estate, Corby, Northants, NN17 4DT.